1.
Markets and customer needs and expectations are investigated and recorded
Products or services to meet customer expectations are adapted and evaluated
Resources for adapted product or service are planned, obtained and used
Appropriate and effective technical solution is used in the development of the adapted product or service
Choice of the technical solution is based on a thorough knowledge of options
2.
Sustainability, effectiveness and efficiencies of the enterprise or business unit are maintained or improved
Appropriate key performance indicators are chosen for own work and for work of contractors
Plans to meet key performance indicators are developed, implemented and evaluated
3.
Conflict, dispute and grievance handling procedures and tactics are explained and applied
Team spirit is developed and maintained, and is contributing to the achievement of the production or service delivery targets
Dispute, discipline and grievance handling procedures comply with labour legislation
4.
A safety, health, environmental and quality management system is reviewed and changes are implemented
The safety, health, environmental and quality management system is supported by awareness and training programmes
The workplace is kept safe, free of hazards, and is friendly to the environment
Workplace practices and procedures support safety, health, the environment and enhanced quality
5.
Workplace performance is improved through training
Appropriate methodologies are selected and applied for different learning needs and various forms of assessment
Records of training plans, training interventions and assessments are accurate and up-to-date
Training and assessment meets generally accepted criteria and guidelines
Integrated Assessment:
The integrated assessment must be based on a summative assessment guide. The guide must spell out how the assessor will assess different aspects of the performance and will include:
Evaluating evidence in a portfolio of evidence, particularly projects which integrate various aspects of the qualification and which demonstrate the integration of all aspects of learning: fundamental and core; knowledge and skills and values; the development of the critical outcomes
Observing and listening to the learner at work, both in primary activities as well as in other interactions, or in relevant simulations
Asking questions and initiating short discussions to test understanding and to verify other evidence
Looking at records and reports.
The learner may choose in which language he/she wants to be assessed. This should be established as part of a process of preparing the learner for assessment and familiarising the learner with the approach being taken.
While this is primarily a workplace-based qualification, evidence from other areas of endeavour may be presented if pertinent to any of the exit level outcomes.
The assessment process should cover the explicit tasks required for the qualification as well as the understanding of the concepts and principles that underpin the activities. The assessment process should also establish how the learning process has advanced the critical outcomes.
Assessors should also evaluate evidence that the learner has been performing consistently over a period of time.
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