1.
Audience needs and expectations are accommodated in both oral and verbal communication in both languages.
Language and texts are used to interpret and write communications in all contexts.
2.
Mathematics is used and are explained and used in both personal and business contexts.
3.
A hiring business is analysed.
How a business functions is determined.
An understanding of how a business operates is demonstrated, either in the workplace or through work-realistic, out-of-classroom simulation.
4.
Hire items inventory is maintained, processed and documented according to standard operating procedures.
Hire contracts are monitored and controlled to met organisational objectives.
All safety, health and housekeeping practices are monitored to ensure compliance.
5.
Client and customer needs and concerns and advise is provided which meets these needs.
Sales support structures are communicated to gain maximum customer satisfaction.
Customer service problems are resolved within agreed time frames and procedures.
A cultural awareness is displayed when working with clients, customers and colleagues.
6.
All the Project scheduling activities are explained and applied to a project to ensure completion.
7.
Dangerous goods are transported in accordance with relevant transport legislation and standards operating procedures.
Abnormal Hire items are transported in accordance with standard operating procedures.
Plant and equipment problems are actioned and resolved in line with company standards.
8.
Car hire customer are advised about local information.
Customers are identified in order to improve sales opportunities.
Hired vehicles are handed over to the service customers and their arrival and departure is overseen.
9.
Event hire customers are advised about relevant information.
Customers are identified in order to improve sales opportunities.
Event build up and break down procedures are overseen.
10.
Commodity and garment hire customers are advised about relevant information.
Customers are identified in order to improve sales opportunities.
Commodity and garment items are prepared for hire and quality checked on delivery and return.
Integrated Assessment
Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring Operations contexts wherever possible.
The term ‘Integrated Assessment’ implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
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