1. Verbal and non-verbal communication is used effectively and critically, yet sensitively.Text and subtext of verbal and non-verbal communication is identified and appropriately reacted to.Communication is used to facilitate understanding individually or in groups, effectively and efficiently.
2. National, regional and personal budgets are analysed in order to manage own affairsCalculations and the use of statistics are correct for own purpose and when dealing with clientsCalculations and instruments are used and taken into account when reporting final values
3. Strategies are selected for intercultural communicationStrategies are used and monitored to facilitate respectful intercultural communication.
4. Tenor of discourse is applied for respectful intercultural communication.Tenor of discourse is monitored to facilitate respectful intercultural communication.
5. Target language is used appropriately, and in contextVerbal and non-verbal communication methods of target culture are respectedVocabulary, idiom, terminology reflect the intended message.
6. Data gathering strategies are appropriate to culture and contextContracts with clients are negotiated appropriatelyQuality assurance strategies are in place
7. Briefs are interpreted, adhered to and renegotiated where required Codes of conduct and codes of ethics of the profession are adhered to
Elective (attainment of one outcome is required to qualify)
8. Opportunities for a new business are identified and pursuedCustomers are identified and cared for to ensure repeat business
9. Objectives of the team are clearly stated and communicatedAction plans are developed and adhered to, to promote adherence to objectives and time frames
10. Research plans and schedules are compiledand adhered toFindings of research are interpreted correctly
Integrated assessment
Before qualifying, the learner will be expected to demonstrate competence that integrates the assessment of all specific outcomes, for all Unit Standards, for example, applying competence in a practical scenario. This will require learners to translate, interpret and proofread within and between at least two languages. In addition, during the learning process to attain the outcomes of each Unit Standard, learners will be expected to give evidence that they have attained the embedded knowledge and specific skills contained in specific outcomes for the relevant Unit Standard.
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