SAQA ID: 9302 Operate a Windows System NQF Level 03 Credits 02
PURPOSE OF THE UNIT STANDARD
This unit standard is intended for people who attend to client queries either face to face or telephonically. It introduces reading skills necessary to speedily locate information on an electronic database or other media in order to attend to a client`s request.
The qualifying learner is capable of:
Using an electronic information system to access information.
Skimming, scanning and reading for detail within a financial services environment.
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