SayPro SAQA ID: 7177 Attend to customer inquiries face-to-face and on the telephone, in a banking environment NQF Level 03 CREDITS 04
PURPOSE OF SayPro SAQA Course 7177 Attend to customer inquiries face-to-face and NQF Level 03 CREDITS 04
This unit standard is for entry-level people who require customer contact skills. People credited with this unit standard can: demonstrate personal skills required for positions involving customer contact; greet customers and attend to customer inquiries face-to-face, attend to customer requests over the telephone; and respond to customer complaints face-to-face and on the phone.
LEARNING IS ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
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