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SayPro SAQA Course 114974 Apply the basic skills of customer service NQF Level 02 Credits 02

R3,689.00

PURPOSE OF SayPro SAQA Course 114974 Apply the basic skills of customer service NQF Level 02 Credits 02 This Unit Standard provides a broad introduction to customer services and includes both internal and external customers. The focus is knowledge, skills, values, and attitudes about the learner’s context and experience of the world of work. The qualifying learner is capable of: Explaining customer service. Engaging in an interaction with a customer. Demonstrating communication skills in responding to a customer. Processing a query to respond to a customer’s need.

Description

SayPro SAQA ID: 114974 Apply the basic skills of customer service NQF Level 02 Credits 02

The learner can identify and solve problems in responding to and processing a customer query.

The learner can work effectively with others as a member of a team or organization in responding to customer queries and escalating inquiries that are outside the level of their own authority.

The learner can organize and manage him/herself and his/her activities responsibly and effectively in dealing with queries and knowing when to escalate the problem to another authority.

The learner can collect, organize and critically evaluate information in providing customer service.

The learner can communicate effectively in responding to customer queries.

The learner can demonstrate an understanding of the world as a set of related systems by recognizing the consequences of poor customer service.

The learner can be culturally sensitive in engaging in interactions with customers in a business environment.