118028-3-1 SayPro Lesson Learner Information:

118028-3-2 SayPro Lesson Key to Icons

118028-3-3 SayPro Lesson Learner Guide Introduction

118028-3-4 SayPro Lesson Supervise customer service standards

118028-3-5 SayPro Lesson SESSION 1. Implement customer service standards in accordance with the prescribed organisational requirements.

118028-3-6 SayPro Lesson Moments of Magic and Moments of Misery

118028-3-8 SayPro Lesson Example of service standards

118028-3-9 SayPro Lesson Customer Service Standards & Procedures

118028-3-10 SayPro Lesson Identify and anticipate needs.

118028-3-11 SayPro Lesson SESSION 2. Improve customer service standards.

118028-3-12 SayPro Lesson Identify customer needs and expectations.

118028-3-13 SayPro Lesson WHAT ARE YOUR CUSTOMERS EXPECTATIONS?

118028-3-14 SayPro Lesson Improve customer service standards

118028-3-15 SayPro Lesson Methods to Improve Customer Service

118028-3-16 SayPro Lesson SESSION 3. Oversee the handling of customer queries and complaints.

118028-3-17 SayPro Lesson Customer complaints are resolved according to the level of individual need as well as company procedures.

118028-3-18 SayPro Lesson Complaints are referred to the appropriate person, according to the individual level of customer need.

118028-3-19 SayPro Lesson Complaints managers are responsible for addressing customer complaints.