10066-1-1 Alignment Matrix

10066-1-2 Welcome Note

10066-2-1 SayPro Lesson ESTABLISH CUSTOMER NEEDS AND RELATIONSHIPS

10066-2-2 SayPro Lesson SPECIFIC OUTCOME 1. Distinguish customer purchasing motives and behaviors

10066-2-3 SayPro Lesson Distinguish customer purchasing motives and behaviours

10066-2-4 SayPro Lesson SPECIFIC OUTCOME 2. Assess and respond to customer needs

10066-2-5 SayPro Lesson Assess and respond to customer needs

10066-2-6 SayPro Lesson Techniques of Assessing a Customer Response

10066-3-1 INSTRUCTIONS TO THE ASSESSOR

10066-3-2 GENERIC GUIDELINES

10066-3-3 ASSESSMENT STRATEGY

10066-3-4 CANDIDATE ASSESSMENT PREPARATION

10066-3-5 INFORMING RELEVANT PEOPLE

10066-3-6 Assessor’s declaration:

10066-3-7 AGREED ASSESSMENT PLAN

10066-3-8 COMPETENCE JUDGEMENT

10066-3-9 EVIDENCE RECORD

10066-3-10 FEEDBACK

10066-3-11 ASSESSMENT EVALUATION