10313-3-1 SayPro Lesson Learner Information:

10313-3-3 SayPro Lesson Learner Guide Introduction

10313-3-4 SayPro Lesson Comply with service levels as set out in a Contact Centre Operation

10313-3-5 SayPro Lesson SESSION 1 Demonstrate an understanding of company specific service levels.

10313-3-6 SayPro Lesson Definition of a Service Level Agreement (SLA)

10313-3-7 SayPro Lesson Purpose of Service Level Agreements

10313-3-8 SayPro Lesson Implementation processes are monitored to ensure compliance.

10313-3-9 SayPro Lesson Steps for creating better Service Metrics

10313-3-10 SayPro Lesson SESSION 2 Meet and maintain service levels.

10313-3-11 SayPro Lesson Implementation processes are monitored to ensure compliance.

10313-3-12 SayPro Lesson Importance of Metrics

10313-3-13 SayPro Lesson Insight thru Data Analysis

10313-3-14 SayPro Lesson Using Metrics to Monitor Performance

10313-3-15 SayPro Lesson We’ve put together the top 20 metrics in these categories.

10313-3-16 SayPro Lesson Alternative Monitoring Strategy