Author: preciousmpolokang04

  • Activity  Questions Description  Mark 
    1  Explain the principles of impressive customer service in the context of a specific industry and organization.   5 

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    2  Describe  the Current theories of customer service  4 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    3  Describe how case studies are analyzed to identify instances of impressive customer service. 

     

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    Activity  Questions Description  Mark 
    4  Explain how case studies are analyzed to identify instances of unacceptable customer service.   

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    5  Explain the  implications of poor customer service   

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    6  What will be the consequence of non-compliance with the policy?   

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • ***SayPro Course SAQA 114530 Control factors causing deterioration in heritage NQF Level 04 Credits 16

    At SayPro, we know that the beauty of a building can only be appreciated when you understand its history. That’s why we’ve taken the time to develop our course so that you can truly appreciate the importance of heritage in today’s society.

    Our courses are designed to provide you with a comprehensive understanding of how a building was constructed, as well as its historical significance. By exploring the evolution of architecture over time, you will come to appreciate how buildings have changed and adapted over time in order to meet new requirements and challenges.

    No matter what your level is on the NQF scale, we have courses for you! Whether it’s about understanding construction methods or learning about an architectural style, our courses will help you understand and appreciate these aspects of heritage more deeply.

    Ever wondered why your local heritage buildings are slowly deteriorating? The answer lies in the lack of adequate control measures being implemented. Our SayPro course will teach you how to control factors causing deterioration in heritage NQF Level 04 credits 16. You’ll learn everything you need to know about these issues, and more importantly, how to manage them effectively.

    Give us a call today so we can set up a free consultation for you! We look forward to working with you soon!

    We all know that a heritage building should be protected from the forces of nature and man. We also understand that no matter how deep the history of a building, some changes are inevitable. That’s why SayPro has launched “Control factors causing deterioration in heritage level 4”. The course is designed to teach you all about the most common factors that cause deterioration in older buildings and how to mitigate them.

    Students will learn about different methods of preservation, restoration and repair, while also understanding what can go wrong with certain materials and building methods. They will also get an insight into how buildings were used before modernization, achieving an understanding not only on modern architecture but also historical architecture.

    Decades of experience and commitment to quality have made Saypro a global leader in the heritage industry. With an extensive portfolio of products, Saypro is able to deliver a solution for every problem you face. From basic maintenance tips to advanced methods for preservation, our team has you covered.

    SayPro Course is your chance to learn from the experts about how to keep your home or business looking beautiful for years to come. Our interactive online modules take you through everything from the basics of maintaining a clean home environment, all the way up through advanced techniques like paint removal. And when it’s time for your next course update, why not sign up on our mailing list so that we can keep you informed?

    Preserving our heritage is important, isn’t it? But not everyone knows how to do that. That’s why we’ve made SayPro online course on heritage care available for you. It will guide you through the steps involved in restoring and preserving your heritage. And by the end of this course, you’ll be an expert on the subject!

    Starting with understanding what a heritage site is, how to identify it and what its importance is, you’ll move on to understanding conservation measures and strategies involved in maintaining a delicate ecosystem like ours. You’ll also learn about different types of crafts and skills used to preserve them as well as aspects of their history that are worth knowing.

    By the time you finish this course, you will have learnt so much about preserving our culture while also taking care of our precious environment!

  • ACTIVITY 1 
    What effects do exposure to temperature and humidity have on a museum’s collections? 

     

     

     

     

     

     

     

     

     

     

     

     

    ACTIVITY 2 
    What is being done in the Museum to control temperature and humidity levels? 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ACTIVITY 3 
    Explain the effect of light on ROM discs and storage and handling practices of books 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ACTIVITY 4 
    Outline how to avoid and block sources of infestation and monitor for infestation 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ACTIVITY 5 
    Briefly Explain specialist security measures for protecting museum buildings and their contents. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ACTIVITY 6 
    Give a brief Description of a Disaster Plan 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ACTIVITY 7 
    List Some performance indicators for measuring the success of a disaster plan. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    ASSESSOR REPORT 
     

    ASSIGNMENT 

     

    CANDIDATE NAME: 

     

    DATE OF FEEDBACK: 

     

     

    OVERALL ASSESSMENT DECISION: 

     

    I ______________________________, the assessor, declare the candidate competent / Not Yet Competent (circle relevant) on all the criteria within the assignment.  

     

    STRENGTHS: 

     

     

     

     

    WEAKNESSES: 

     

     

     

     

    LEARNER COMMENTS: 

     

     

     

     

    DEVELOPMENT PLAN: 

     

     

     

     

    CANDIDATE DECLARATION: 

     

    I _____________________________________, the candidate, declare that I have received feedback and been informed of my overall competence for the criteria within the assignment. 

     

    ASSESSOR SIGNATURE                                      LEARNER SIGNATURE 

     

    ____________________                                      ____________________ 

     

     

  • 114530-4-1 Summative Assessment

    Activity  Questions Description  Mark 
    1  What RH levels are ideal in the museum environment?  4 

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    2  What is being done in the Museum to control temperature and humidity levels?  4 

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    3  Outline the harmful effects of Direct sunlight to R discs   4 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    4  Describe the following: 

    • Surface-Handling Effects 
    • Scratches on the Laser-Reading Side of CDs and DVDs 
    • Thermal Printing 

     

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  • Activity  Questions Description  Mark 
    9  Identify five main steps in preparing a disaster plan   5 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    10  Identify the main reason for failure in a disaster plan  5 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Activity  Questions Description  Mark 
    11  Describe how  to avoid failure  5