| Activity | Questions Description | Mark |
| 1 | What is the importance of customer service? |
| Activity | Questions Description | Mark |
| 2 | Where would you start asking Customers appropriate questions to understand their customer service problems? |
| Activity | Questions Description | Mark |
| 3 | What are the benefits of Using a Feedback Process |
| ASSESSOR REPORT | ||
| UNIT STANDARD ID: | UNIT STANDARD TITLE | CREDITS |
| CANDIDATE NAME:
DATE OF FEEDBACK:
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OVERALL ASSESSMENT DECISION:
I ______________________________, the assessor, declare the candidate Competent / Not Yet Competent (circle relevant) on all the criteria within the assignment.
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| STRENGTHS:
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| WEAKNESSES:
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| LEARNER COMMENTS:
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| DEVELOPMENT PLAN:
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| CANDIDATE DECLARATION:
I _____________________________________, the candidate, declare that I have received feedback and been informed of my overall competence for the criteria within the assignment.
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| ASSESSOR SIGNATURE LEARNER SIGNATURE
____________________ ____________________
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| Activity | Questions Description | Mark |
| 2 | Briefly explain the following terms: Distributing Mail and Routing Mail
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| Activity | Questions Description | Mark |
| 3 | Before placing correspondence in envelopes, what are the guidelines to ensure it is ready for mailing? | 10 |
| Activity | Questions Description | Mark |
| 4 | Summarize the responsibilities of a secretary regarding incoming and outgoing. |
| Activity | Questions Description | Mark |
| 5 | What are the initial responsibilities of records management? | 5 |
| Activity | Questions Description | Mark |
| 6 | Define preliminary investigation and analysis of business activity
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| Activity | Questions Description | Mark |
| 7 | What are the common problems caused by the lack of proper record management? | 12 |
| Activity | Group Tasks | Mark |
| 8 | Draw a table to show an example of a SWOT analysis for a records service | 15 |
| Activity | Questions Description | Mark |
| 9 | Define the post-implementation review | 15 |
| Activity | Questions Description | Mark |
| 10 | What are the other external factors when planning for the future and responding to changes in information? | 5 |
| Task | Question Description | Mark |
| 1 | List the steps of dealing with incoming mail |