patronellamaroale – Page 21

PURPOSE: This unit standard will be useful to learners who communicate confidently and fluently in writing/signing in almost any formal and informal situation. Competence at this level will help learners to analyse and make mature judgements about complex, human, personal, social and environmental issues and to express and motivate own opinions. Learners at this level write/sign expressively and with conviction on topics of interest. They cope well with the exploration of complex themes and issues in a variety of writing/signing styles that stimulate and maintain the interest of their readers/audience. Through a drafting and editing process their writing/signing shows significant improvement. They carefully scrutinise their own and others’ writing/signing in terms of its impact on different audiences and contexts. They are also able where possible to use multi-media technologies to present rather than write/sign own texts. Learners credited with this unit standard are able to: · Write/sign effectively and creatively on a range of topics · Choose language structures and features to suit communicative purposes · Edit writing/signing for fluency and unity.

LEARNING ASSUMED TO BE IN PLACE:

The credit calculation is based on the assumption that learners are already competent in terms

of the following outcomes or areas of learning when starting to learn towards this unit standard:

NQF level 3 unit standard.

US: Write/present/sign texts for a range of communicative contexts.

13/01/2023

QUESTION 1

Read the following case study and study all the accompanying documentation. Read the following case study and study all the documentation (Text E, F, G, H, I & J). Answer the questions that follow.

Scenario

Mrs. Ndlovu runs a business called Thandi’s Interiors. It is an interior decorating business with an African flair, specializing in a South African ethnic look. She operates out of a shop in Durban’s Florida Road.

As an initiative to uplift rural women from KwaZulu-Natal Mrs. Ndlovu has employed 50 women from Mtubatuba to do specific beading work for her which she sells in her shop. This range has proved to be highly successful. Initially, she would travel up monthly herself to transport back the beaded word but the demand is such that in May 2006 she engaged the services of a courier company to transport the beaded items weekly.

Mrs. Ndlovu approached several courier services and decided to give her business to Fast Fleet Courier Services as they were most competitive in terms of collecting goods from outlying areas.

Everything ran smoothly for 5 months but then one week the delivery was not made. The couriers usually arrived at Thandi’s Interiors at 3:30 pm every Thursday with the weekly delivery. On Friday morning (3 November 2006), Mrs. Ndlovu made inquiries with the woman in charge of the beading operation who confirmed that the weekly

Study the given texts.

Use skimming and scanning techniques to underline important issues and keywords.
Decide on what is appropriate information to help you in your task.
Briefly summarize (orally) the scenario presented and then discuss the following:

All possible reasons for parcels not arriving at Thandi Interiors on Florida Road.
Agree about how to best deal with the situation as regards to:

♦ How to deal with the driver. For example:

⇒ Disciplinary hearing

⇒ Was loss investigated correctly in terms of the Loss Investigation Procedure

⇒ Could anyone else be implicated

♦ How to satisfy the customer (damage control).

⇒ Has Mrs. Ndlovu got insurance

⇒ Should Fast Fleet continue with legal action against Mrs. Ndlovu for non-payment of her account

⇒ Brainstorm all possible ways to put the situation right and gain Mrs. Ndlovu back as a customer

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Question 2:

Reflect on how characteristics of the workplace and occupational content affect learning.

♦ Describe the features of your workplace

What is the workplace focus? i.e.

♦ Services

♦ Manufacturing

♦ Financial

♦ Educational

♦ Security

What organization type is it? i.e.

♦ Government

♦ Parastatal

♦ Heavy/light industry

♦ Large organization

♦ Small business

♦ Safety and security

♦ Education

Discuss ways in which these features affect learning processes and the application of learning.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

QUESTION 3:

Write a paragraph describing your job. Say why you applied for it, what

the good things about it are, and what the less pleasant things about it are.

Once you have completed your paragraph, carefully check your writing for fluency and grammatical accuracy.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

QUESTION 4:

Read the following passage and then answer the questions in full

sentences:

What is the main purpose of this text?

________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

What group of people in this text aimed at? (Who is the target audience?)

________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Comment on the effectiveness of the visual images (pictures). How do they attract the attention of the target audience? Explain how the visual images add to the meaning of the written text.

________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Explain how the length of the sentences, choice of words, punctuation, and size of the font in the written texts are effective

________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Pedestrians account for one of the biggest death toll statistics on South African roads. What image is SANRAL, the sponsor, trying to create about their organization through this text? (What do they want us to think about their organization?)

________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

QUESTION 5

Get a newspaper article, with no less than 1000 characters, and do the following:

Identify words and acronyms that you are unfamiliar with and look up for meanings.
- What role is being played by visual graphics, if any, in conveying the message?
- What or who is the source of information contained in the article? Can the source be trusted? Explain.
- Identify the facts, opinions, attitudes, and beliefs of the writer of the article.

Facts

Opinions

Attitudes

Beliefs

What necessary information do you think was left out by the writer?
What do you think of the language use and tone used? Are they correct for the target audience?
How much message distortion was caused by the omissions and writers’ opinions?

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ASSESSOR REPORT

UNIT STANDARD ID:

UNIT STANDARD TITLE

CREDITS

CANDIDATE NAME:

DATE OF FEEDBACK:

OVERALL ASSESSMENT DECISION:

I ______________________________, the assessor, declare the candidate

Competent / Not Yet Competent (circle relevant) on all the criteria within the assignment.

STRENGTHS:

WEAKNESSES:

LEARNER COMMENTS:

DEVELOPMENT PLAN:

CANDIDATE DECLARATION:

I _____________________________________, the candidate, declare that I have received feedback and been informed of my overall competence for the criteria within the assignment.

ASSESSOR SIGNATURE LEARNER SIGNATURE

____________________ ____________________

12/01/2023

Answer the following question in the space provided below.

Activity

Question Description

Mark

1

Which of the above forms of written communication have you used before? State one example and explain why this form of communication was chosen.

We all know that there are often mistakes in the letters that we receive. Why do you think that it is important that such mistakes do not occur?

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________________

Activity	Question Description	Mark
2	Write down a list of the things that you will need to do to be able to put forward a good report to senior management

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Activity

Question Description

Mark

3

Your group has come together to have its preliminary think-tank about researching the need for a child-care center.

Task

Having done some thinking on the topic, plan the major steps of the project.

Task

Decide HOW you are going to gather this information – you will need to ask people questions, but HOW are you going to do this? Also, what are you going to do with the information gathered? By the end of this session, you must have documented the questions you are going to ask, in whichever format you choose. This must be ready for your facilitator to assess.

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Activity	Question Description	Mark
4	Do you think that brainstorming in a group always works? State Yes or No and provide reasons for your answer.

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Activity	Question Description	Mark
5	*Following this creative writing process, write an essay on your experiences at the services of bank personnel. Draw a mind map with all paragraph topics and points.*

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SELF-ASSESSMENT

The learner must make use of the following self-evaluation checklist to rate himself against the learning outcomes of this particular training module in establishing the level of mastery of the information.

Not able to comply
Reasonable compliance (Not acceptable for final evaluation)
Able to comply fully

LEARNING OUTCOMES		1	2	3
1	Explain and discuss the importance of using the information in the work situation
2	Collect information from a variety of sources by recognizing/reading and/or using sensory cues
3	Organise, summarise and respond to information collected during work activities
4	Enter data into retrieval systems

____________________________________________ ________________________________

Learner Signature Date

____________________________________________ ________________________________

Facilitators’ Signature Date

ASSESSMENT FEEDBACK REPORT

FACILITATOR FEEDBACK & REMARKS

ASSESSMENT JUDGEMENT

Learner’s Total Mark: Requirements met Requirements not met

Action/s required:

By when:

LEARNER FEEDBACK & COMMENTS

DECLARATION BY THE FACILITATOR

I ………………………………………………………. (Facilitator) hereby certify that I have examined the learner workbook and I am satisfied with the evidence provided by the learner.

DECLARATION BY LEARNER
I, …………………………………………………………………….declare that I am satisfied that the feedback given to me by the Facilitator was relevant, sufficient and done constructively. I accept the assessment judgment and have no further questions relating to this particular assessment event.

Learner Date	Facilitator Date

DECLARATION BY THE ASSESSOR
I ………………………………………………………. (Assessor) hereby certify that I have examined the learner workbook and I am satisfied with the Facilitator’s Judgment of this assessment.

Assessor Date	Moderator Date

12/01/2023

Answer the following question in the space provided below.

ACTIVITY 1

WORD ATTACK SKILLS

Look at this list of complex terms on the left hand of this table, and match them with the

correct explanations. For example, the first correct answer would be 1- j. Use your word

attack skills to help you complete this activity.

1. Multi-national

2. Multi-millionaire

3. Groundwater

4. Biodiversity

5. Information Technology

6. building Science

7. Eco-systems

8. Eco-tourism

9. Geochemistry

10. Hypothermia

11. Alien vegetation

Explanations

a. Having lots of money

b. Total of the variety of life and its interaction and can be divided into genetic

diversity; species diversity; ecological or ecosystem diversity

c. The study of construction

d. The study of machines related to communication

e. The chemistry of the earth

f. Study of how all life systems function in the environment

g. Condition of having body temperature below normal

h. When visitors and tourists use the environment in a non-damaging way

i. Water is found underground in cracks and spaces in soil, sand, and rock.

j. More than one country

k. Vegetation is not indigenous to South Africa which needs constant monitoring and removal to keep it in check.

ACTIVITY 2

What do these sentences mean?

Look at these ambiguous newspaper headlines.

• KIDS MAKE NUTRITIOUS SNACKS

• GRANDMOTHER OF EIGHT MAKES HOLE IN ONE

• MILK DRINKERS ARE TURNING TO POWDER

• DRUNK GETS NINE MONTHS IN VIOLIN CASE

• FARMERS HOOKED ON NITROGEN FIXATION

Rewrite each one so that the ambiguity is eliminated, in other words, the double meaning is fully explained. To do this you will need to rewrite each sentence twice.

Write the literal (but incorrect) version first then what the headline is trying to say).

Example:

1. Grandmother makes a hole in one of her eight children!

2. Grandmother of eight children achieves a hole-in-one (in golf).

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ACTIVITY 3

IDENTIFYING BIAS

Look at these examples of biased statements and identify what source you think they

came from. Match the number of the statement with the appropriate number of the source

given in the list. Keep in mind that a source can be biased for or against something.

1. Baboons are a menace and should be shot on sight.

2. The Israeli forces are evil and are illegally occupying Palestine.

3. The Palestinians have no right to own land in the Gaza strip – it belongs to Israel.

4. Eminem is one of the greatest rappers of all time.

5. Eminem’s lyrics are disgusting. He should be banned.

6. Baboons are peaceful, fun-loving animals that do not harm.

7. Men are lazy and our lives would be improved if they were all eliminated.

8. Gambling is a vice – it will lead to moral decay.

9. Women are the best! Long live women!

10. Charities benefit enormously from the Lotto therefore gambling is a good thing.

11. Farm laborers are unable to negotiate with management.

12. Farm workers preferred the ‘tot system’.

Sources:-

a) A newspaper article in favor of gambling.

b) An article from a leaflet entitled “Protect All Animals!”

c) A writer who dislikes swearing and obscenities in music.

d) A fan writing to a fan club newsletter.

e) A pamphlet promoting Israel’s right to occupy the Gaza Strip.

f) An article was written by someone who dislikes men intensely.

g) A letter from someone who has been plagued by baboons.

h) A poster advertising Women’s Day.

i) An article that is written by someone whose life was ruined by gambling.

j) A brochure published to support the Palestinian struggle for land.

k) An Apartheid era, anti-union, farm policy document.

l) A letter from a farmer who wanted to extract cheap labor from workers.

ACTIVITY 4:

IDENTIFYING ATTITUDES AND BELIEFS

For this activity, you will need a pen and paper. You may work in pairs.

Look at these examples of extracts from articles. Then match the extract with the attitude

or belief being expressed either directly or indirectly. A list of attitudes and beliefs is given

below – some of which are correct, some of which are not. Choose the one you think best

describes the attitude and beliefs of the author. Match appropriate numbers.

1. Children are a mixed blessing. On the one hand, they give meaning to our lives, are

entertaining, fun to be around, and keep us young. On the other hand, they are a

great responsibility.

2. Modern music is in a strange state. There are no more great guitarists like Clapton

and Hendricks from the 60s. Today’s guitarists think it is sufficient to learn a few

chords, and then blast the audience with their new-found skills.

3. The abuse of Iraqi prisoners was to be expected. The Americans have always

shown little regard for those they hold captive in times of war. Abuse has occurred

frequently in previous wars.

4. The current trend of concern about the genetic modification of food crops is based on

various scientific misconceptions. The potential benefits of GM crops far outweigh

the few disadvantages.

5. Studying by correspondence is challenging. The advantages are that you can pace

yourself and decide when you wish to study. You can also earn a wage while being

a student. A disadvantage is that you cannot have class discussions.

Attitudes and beliefs:

a) Negative attitude to correspondence courses

b) Positive attitude to genetic modification; belief that its advantages outweigh any

disadvantages

c) Negative attitude to the USA; belief that they tend to abuse prisoners of war

d) Belief that modern music is better than it was 40 years ago

e) Belief that having children is a positive thing; positive attitude to children

f) Positive attitude to the USA; belief that they are a humane nation

g) Negative attitude to genetic modification; belief that it is ultimately harmful

h) Negative attitude to modern music; belief that it has got worse over the years

i) Positive attitude to studying through correspondence colleges; belief that they are

better than full-time institutions

j) Belief that having children is a bad thing; negative attitude toward children

ACTIVITY 5:

ANALYSING VISUALS (INDIVIDUAL)

For this activity, you will need magazines, scissors, pen & paper

Find two adverts from a magazine or newspaper where the visuals caught your

attention. Attach the advert to this workbook.

Study the pictures and the accompanying text carefully and then answer the questions that follow.

1. What about the picture captured your attention?

2. Describe the picture in words – is it as effective?

3. Did the picture have a caption? If so, was it effective? If not, try making one up.

4. Would the picture alone make you interested in purchasing the product? Why or why

not?

5. Decide whether the text that is written alongside the picture would influence you in

any way. Give reasons for your answer.

6. At whom is the text aimed (audience)?

7. Of what is the author of the text trying to convince you?

_________________________________________________________________________

ASSESSOR REPORT

UNIT STANDARD ID:

UNIT STANDARD TITLE

CREDITS

CANDIDATE NAME:

DATE OF FEEDBACK:

OVERALL ASSESSMENT DECISION:

I ______________________________, the assessor, declare the candidate

Competent / Not Yet Competent (circle relevant) on all the criteria within the assignment.

STRENGTHS:

WEAKNESSES:

LEARNER COMMENTS:

DEVELOPMENT PLAN:

CANDIDATE DECLARATION:

I _____________________________________, the candidate, declare that I have received feedback and been informed of my overall competence for the criteria within the assignment.

ASSESSOR SIGNATURE LEARNER SIGNATURE

____________________ ____________________

12/01/2023

Assessment Instruments

TAKE NOTE

The assessment instruments included in this assessment

pack are all summative assessment instruments and are to be read in conjunction with the formative assessment instruments contained in the learner workbook. Both formative(workbook) and summative assessments are to be retained as part of the learner’s portfolio of evidence.

A number of the assessment instruments contained in this assessment are workplace knowledge-based questions.

This means that you will arrange with the learner, a suitable time, during which the learner will complete each question.

QUESTION 1

Read the following case study and study all the accompanying documentation. Read the following case study and study all the documentation (Text E, F, G, H, I & J). Answer the questions that follow.

Scenario

Mrs. Ndlovu runs a business called Thandi’s Interiors. It is an interior decorating business with an African flair, specializing in a South African ethnic look. She operates out of a shop in Durban’s Florida Road.

As an initiative to uplift rural women from KwaZulu-Natal Mrs. Ndlovu has employed 50 women from Mtubatuba to do specific beading work for her which she sells in her shop. This range has proved to be highly successful. Initially, she would travel up monthly herself to transport back the beaded word but the demand is such that in May 2006 she engaged the services of a courier company to transport the beaded items weekly.

Mrs. Ndlovu approached several courier services and decided to give her business to Fast Fleet Courier Services as they were most competitive in terms of collecting goods from outlying areas.

Everything ran smoothly for 5 months but then one week the delivery was not made. The couriers usually arrived at Thandi’s Interiors at 3:30 pm every Thursday with the weekly delivery. On Friday morning (3 November 2006), Mrs. Ndlovu made inquiries with the woman in charge of the beading operation who confirmed that the weekly consignment of beaded items had been fetched as usual at 11:00 am on Thursday 2 November 2006.

Mrs. Ndlovu then phoned Fast Fleet Courier Services to query about the non-delivery. Customer Care at Fast Fleet Courier Services promised to look into the matter and get back to her. By Wednesday 8 November, Mrs. Ndlovu had not yet heard from anyone at Fast Fleet and was put on hold every time she tried to phone to enquire. Frustrated by the lack of customer service, Mrs. Ndlovu decided not to pay her October account which was due. She eventually managed to ascertain that the person she had originally placed the query with was on sick leave. She canceled her contract and refused to pay her October account.

Study the given texts.

Use skimming and scanning techniques to underline important issues and keywords.
Decide on what is appropriate information to help you in your task.

Briefly summarize (orally) the scenario presented and then discuss the following:

All possible reasons for parcels not arriving at Thandi Interiors on Florida Road.
Agree about how to best deal with the situation as regards to:

♦How to deal with the driver. For example:

⇒Disciplinary hearing

⇒Was loss investigated correctly in terms of the Loss Investigation Procedure

⇒Could anyone else be implicated

♦How to satisfy the customer (damage control).

⇒Has Mrs. Ndlovu got insurance

⇒Should Fast Fleet continue with legal action against Mrs. Ndlovu for non-payment of her account

⇒Brainstorm all possible ways to put the situation right and gain Mrs. Ndlovu back as a customer

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Question 2:

Reflect on how characteristics of the workplace and occupational content affect learning.

♦Describe the features of your workplace

What is the workplace focus? i.e.

♦Services

♦Manufacturing

♦Financial

♦Educational

♦Security

What organization type is it? i.e.

♦Government

♦Parastatal

♦Heavy/light industry

♦Large organization

♦Small business

♦Safety and security

♦Education

Discuss ways in which these features affect learning processes and the application of learning.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

QUESTION 3:

Write a paragraph describing your job. Say why you applied for it, what

the good things about it are, and what the less pleasant things about it are.

Once you have completed your paragraph, carefully check your writing for fluency and grammatical accuracy.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

QUESTION 4:

Read the following passage and then answer the questions in full

sentences: