This assessment exercise will cover the outcomes required in order to achieve a competency certificate. The purpose of the assessment process is to gather enough evidence to prove all unit standard outcomes were achieved.
Competency will be assessed through class hands on tasks recorded in POE, input and performance based assessment, assignments which will require a fair amount of research and observation in essential embedded knowledge. Assessment evidence should be sufficient to prove that the candidate is competent in all require tasks set by the unit standards.
A summative assessment will be conducted at end of course to confirm assessment judgments. Principles of fairness, validity, practicability, reliability and consistency will be adhered to throughout.
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Qualification |
Unit Standard Codes |
114052 |
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Level |
Level 5 |
Credits |
8 |
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Purpose of Assessment |
To provide proficient knowledge of the areas covered For those working in, or entering the workplace in the area of Data Communications & Networking People credited with this unit standard are able to: Communicate effectively with customers in context of IT support Assess and respond effectively to customer requests Maintain positive working relationships with IT customers |
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Assessment Procedures |
An integrated assessment approach will be followed to allow for practical and theoretical components. This entails the assessment of a number of unit standards, outcomes and criteria together in one assessment activity. Candidates are not only assessed against specific outcomes, but also on critical outcomes, attitudes and values. A summative competence judgment will be made on the basis of all assessment evidence produced, that proves that the candidate can be consistently judged as competent against the outcomes of the unit standards and the qualification as a whole. Candidates take responsibility for their own assessment and should notify the assessor when they are ready for assessment. Candidates will receive feedback after the summative assessment, which will be discussed after all assessments have been completed. All assessments will be reviewed to ensure that assessment practices are valid, fair, transparent, consistent and current. An Internal/External moderator will moderate assessment practices. The SETA will also conduct external moderation. |
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Context of Assessment |
Assessment Methods |
Assessment Conditions |
Who will conduct assessment |
Assessment results and feedback |
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Written assessments (exercises; assignments; projects) Oral Observation checklist |
Input based assessments |
Assessor |
2 weeks after successful submission |
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