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Although network documentation is always a good idea, it’s especially important for service providers and value-added resellers (VARs). Documenting your customers’ networks can make the troubleshooting process much more efficient when problems arise. These same network documents can also help you spot areas of your customers’ networks that may need to be upgraded, giving you the possibility of earning extra revenue. Finally, good network documentation proves that you adhere to industry best practices, and could be your best defense should a customer ever file litigation against you for something network-related.
There are a number of network documentation products available that can assist with the documentation process, and Windows Vista also has mapping capabilities built in. Some of the more well-known network documentation applications include:
- SmartDraw
- QonDoc
- LAN Surveyor
- NetZoom
- ConceptDraw
- Microsoft Vision 2007
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