114052 LG 1.25 Step Four: Be Empathic and Apologize

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Once you’re sure that you understand your client’s concerns, be empathic. Show her you understand why she’s upset. And, make sure that your body language also communicates this understanding and empathy. For example, you could say, “I understand why you’re upset. I would be too. I’m very sorry that we didn’t get the samples to you on time, especially since it’s caused these problems.”

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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