114052 LG 1.7 SESSION 2: ASSESS AND RESPOND TO CUSTOMER REQUESTS

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Written by

Neftaly Malatjie

in

On completion of this section you will be able to Assess and respond to effectively to customer requests. 

1.    The assessment ensures that the information obtained is sufficient, relevant, and valid in order for the request-for-support to be investigated. 

2.    The assessment analyses support records to ensure that agreed levels of support are met. 

3.    The assessment ensures that the relevant persons are promptly and clearly informed of the results of the assessment, following organisational procedures. 

4.    The response to the customer`s request ensures that support actions are promptly initiated to resolve the fault has been identified, in accordance with agreed procedures. 

5.    The response to the request ensures that relevant colleagues are informed of any unresolved problems. 

6.    The response ensures that support is provided within agreed timescales. 

7.    The response ensures that support records are complete, accurate and up-to-date. 

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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