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- Customer service questionnaires are the brief surveys that customers take when they approach a customer service employee with a problem. This includes asking customers about complaints, asking them to take surveys about their shopping experience and asking them to fill out surveys about product problems. Customer service questionnaires can be short physical surveys, a verbal questionnaire from a customer service employee or a general assessment by the employee about a customer’s problem. These surveys give companies an important assessment tool to understand a customer’s perception of the company’s methods of handling complicated problems.
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