SAQA ID:10313 Comply with service levels as set out in a Contact Centre Operation NQF Level 04 Credits 10
Purpose of this SayPro Online Course in This unit standard forms part of the qualification, National Certificate in Contact Centre Operations NQF Level 4. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner’s job. This unit standard is intended to enhance the provision of intermediate level service within the Contact Centre industry.
The qualifying learner is capable of:
Demonstrating an understanding of company specific service levels.
Meeting and maintaining service levels.
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
Learners accessing this unit standard or qualification will have demonstrated competency against unit standards in Contact Centres at NQF Level 2 or equivalent.
Learners are expected to have demonstrated competency in language, numeracy, literacy and communication at NQF Level 4 or equivalent.
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