QUESTION 1
Read the following case study and study all the accompanying documentation. Read the following case study and study all the documentation (Text E, F, G, H, I & J). Answer the questions that follow.
Scenario
Mrs. Ndlovu runs a business called Thandi’s Interiors. It is an interior decorating business with an African flair, specializing in a South African ethnic look. She operates out of a shop in Durban’s Florida Road.
As an initiative to uplift rural women from KwaZulu-Natal Mrs. Ndlovu has employed 50 women from Mtubatuba to do specific beading work for her which she sells in her shop. This range has proved to be highly successful. Initially, she would travel up monthly herself to transport back the beaded word but the demand is such that in May 2006 she engaged the services of a courier company to transport the beaded items weekly.
Mrs. Ndlovu approached several courier services and decided to give her business to Fast Fleet Courier Services as they were most competitive in terms of collecting goods from outlying areas.
Everything ran smoothly for 5 months but then one week the delivery was not made. The couriers usually arrived at Thandi’s Interiors at 3:30 pm every Thursday with the weekly delivery. On Friday morning (3 November 2006), Mrs. Ndlovu made inquiries with the woman in charge of the beading operation who confirmed that the weekly
Study the given texts.
- Use skimming and scanning techniques to underline important issues and keywords.
- Decide on what is appropriate information to help you in your task.
- Briefly summarize (orally) the scenario presented and then discuss the following:
- All possible reasons for parcels not arriving at Thandi Interiors on Florida Road.
- Agree about how to best deal with the situation as regards to:
♦ How to deal with the driver. For example:
⇒ Disciplinary hearing
⇒ Was loss investigated correctly in terms of the Loss Investigation Procedure
⇒ Could anyone else be implicated
♦ How to satisfy the customer (damage control).
⇒ Has Mrs. Ndlovu got insurance
⇒ Should Fast Fleet continue with legal action against Mrs. Ndlovu for non-payment of her account
⇒ Brainstorm all possible ways to put the situation right and gain Mrs. Ndlovu back as a customer
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Question 2:
Reflect on how characteristics of the workplace and occupational content affect learning.
♦ Describe the features of your workplace
What is the workplace focus? i.e.
♦ Services
♦ Manufacturing
♦ Financial
♦ Educational
♦ Security
What organization type is it? i.e.
♦ Government
♦ Parastatal
♦ Heavy/light industry
♦ Large organization
♦ Small business
♦ Safety and security
♦ Education
Discuss ways in which these features affect learning processes and the application of learning.
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QUESTION 3:
Write a paragraph describing your job. Say why you applied for it, what
the good things about it are, and what the less pleasant things about it are.
Once you have completed your paragraph, carefully check your writing for fluency and grammatical accuracy.
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QUESTION 4:
Read the following passage and then answer the questions in full
sentences:
What is the main purpose of this text?
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What group of people in this text aimed at? (Who is the target audience?)
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Comment on the effectiveness of the visual images (pictures). How do they attract the attention of the target audience? Explain how the visual images add to the meaning of the written text.
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Explain how the length of the sentences, choice of words, punctuation, and size of the font in the written texts are effective
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Pedestrians account for one of the biggest death toll statistics on South African roads. What image is SANRAL, the sponsor, trying to create about their organization through this text? (What do they want us to think about their organization?)
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QUESTION 5
Get a newspaper article, with no less than 1000 characters, and do the following:
- Identify words and acronyms that you are unfamiliar with and look up for meanings.
- What role is being played by visual graphics, if any, in conveying the message?
- What or who is the source of information contained in the article? Can the source be trusted? Explain.
- Identify the facts, opinions, attitudes, and beliefs of the writer of the article.
Facts | Opinions | Attitudes | Beliefs |
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- What necessary information do you think was left out by the writer?
- What do you think of the language use and tone used? Are they correct for the target audience?
- How much message distortion was caused by the omissions and writers’ opinions?
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ASSESSOR REPORT | ||
UNIT STANDARD ID: | UNIT STANDARD TITLE | CREDITS |
CANDIDATE NAME:
DATE OF FEEDBACK:
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OVERALL ASSESSMENT DECISION:
I ______________________________, the assessor, declare the candidate Competent / Not Yet Competent (circle relevant) on all the criteria within the assignment.
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STRENGTHS:
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WEAKNESSES:
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LEARNER COMMENTS:
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DEVELOPMENT PLAN:
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CANDIDATE DECLARATION:
I _____________________________________, the candidate, declare that I have received feedback and been informed of my overall competence for the criteria within the assignment.
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ASSESSOR SIGNATURE LEARNER SIGNATURE
____________________ ____________________
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