ACTIVITY 1
Briefly explain the principles of impressive customer service in a specific industry and organization context.
ACTIVITY 2
Describe the Current theories of customer service
ACTIVITY 3
Describe how case studies are analyzed to identify instances of impressive customer service.
ACTIVITY 4
Explain how case studies are analyzed to identify instances of unacceptable customer service.
ACTIVITY 5
Briefly explain the implications of poor customer service
ACTIVITY 6
What will be the consequence of non-compliance with the policy?
ACTIVITY 7
Briefly outline the two major components of every personality: empathy and ego drive.
ACTIVITY 8
Describing the behavior of three other people is analyzed to determine personality style.
ACTIVITY 9
Name the two Methods for Overcoming customer Objections
ACTIVITY 10
Overcoming obstacles is critical to success. How?
ACTIVITY 11
State some good examples of some firms acting to improve and tackle the root causes of complaints
ACTIVITY 12
Name Some stronger linkages that firms are building across the business to improve their capture and response to complaints.
ACTIVITY 13
Discuss the appropriate way organizations present their information to customers considering language, format, and style.
ACTIVITY 14
How can organizations improve the response to frequently asked questions to enhance customer satisfaction?
ACTIVITY 15
What are the benefits of The concept of ownership in customer care concerning ownership to the individual, customer, and organization?
ACTIVITY 16
Analyze your organization’s customer service-related policies and procedures and make suggestions for possible adjustments or improvements.
ACTIVITY 17
Briefly describe the Client Relationship Management
ACTIVITY 18
Give ways to retain your customer
ACTIVITY 19
Explain the concept of customer loyalty
ACTIVITY 20
Describe ways in which an organization actively attempts to retain customers are analyzed?
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