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| Activity | Questions Description | Mark |
| 9 | Dwell on two points that will help Determine Customer Needs. | 5 |
| Activity | Questions Description | Mark |
| 10 | What is the importance of Interviews and Consumer Panels? | 5 |
| Activity | Questions Description | Mark |
| 11 | Why is it vital that we Provide Information on Customer Needs | 5 |
| Activity | Questions Description | Mark |
| 12 | What are the Objectives of creating a service plan? | 5 |
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