| Activity | Questions Description | Mark |
| 2 | Briefly explain the following terms: Distributing Mail and Routing Mail
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| Activity | Questions Description | Mark |
| 3 | Before placing correspondence in envelopes, what are the guidelines to ensure it is ready for mailing? | 10 |
| Activity | Questions Description | Mark |
| 4 | Summarize the responsibilities of a secretary regarding incoming and outgoing. |
| Activity | Questions Description | Mark |
| 5 | What are the initial responsibilities of records management? | 5 |
| Activity | Questions Description | Mark |
| 6 | Define preliminary investigation and analysis of business activity
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| Activity | Questions Description | Mark |
| 7 | What are the common problems caused by the lack of proper record management? | 12 |
| Activity | Group Tasks | Mark |
| 8 | Draw a table to show an example of a SWOT analysis for a records service | 15 |
| Activity | Questions Description | Mark |
| 9 | Define the post-implementation review | 15 |
| Activity | Questions Description | Mark |
| 10 | What are the other external factors when planning for the future and responding to changes in information? | 5 |
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