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| Activity | Questions Description | Mark |
| 1 | What is the responsibility of a secretary in the mailing business? |
| Activity | Questions Description | Mark |
| 2 | Describe the processes of opening and sorting a mail | 5 |
| Activity | Questions Description | Mark |
| 3 | How does one present a mail? |
| Activity | Questions Description | Mark |
| 4 | How does a person handle mail when their supervisor is absent? | 20 |
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