Description
SAQA 58206 National Certificates: Wholesale and Retail Operations Retail Sales Level 02
PURPOSE AND RATIONALE OF THE QUALIFICATION
Purpose:
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will access opportunities for further development and training in the specialized areas of Wholesale and Retail such as:
Operations.
Administration.
Merchandising.
Stock control.
Customer service.
Visual display merchandising.
Help desk operations.
After successful completion of these qualifications learners will be able to:
Understand the sector in which they work.
Provide customers with a high level of service.
Operate effectively and efficiently in their area of specialization.
This qualification has been developed to allow people within the industry to advance in an area of specialization or to move into other areas of specialization in the sector.
Rationale:
The Wholesale and Retail environment buys and sells a wide range of products and stock from manufacturers to the end user/consumer. Throughout this process, several people perform a variety of functions. These functions can vary according to the size and type of organization.
Each of these functions may in its right lead to a whole career in the industry. These functions include:
Help Desk operating.
Sales staff.
Merchandising.
Warehousing.
Wholesaling.
Buying/purchasing.
Administration.
Credit management.
Management.
The industry is characterised by a wide variety of organizations from very small wholesale and retail operators to major national and international chain corporations. These include:
Spaza/house shops.
Independent stores.
Chain stores.
Small and Large wholesalers.
Franchisers.
Distribution Centres.
Tele-marketing organizations.
External contractors.
The industry is labour-intensive and service driven. The sector requires specific skills and abilities to remain profitable thereby increasing growth and job opportunities. This qualification is aimed at individuals entering the sector for the first time, informal / business owners as well as individuals working in entry-level occupations in the sector.
This qualification is designed to provide the skills and abilities for people working in or looking for a career path in Wholesale and Retailing:
SME retailing.
Help Desks.
Chain stores.
Merchandising.
Wholesaling.
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