In particular assessors should check that the learner must demonstrate an ability to consider a range of options and make decisions about:
The principles, methods and techniques for dealing with people, both internal and external.
Creating the right climate for the presentation of funeral service options and products.
The most effective way of dealing with customer complaints.
The correct methods and techniques for complying with health, safety and ethical regulations.
The correct procedures and processes for preparing, cleaning and embalming human remains.
Legal, regulatory and ethical requirements for a funeral business.
The applicable administrative systems and procedures.
The legal and practical requirements for exhuming human remains.
Marketing and merchandising issues in a funeral business.
Integrated Assessment:
Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.
Learning, teaching and assessment are inextricably lined. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Funeral Services contexts wherever possible.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
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