1.
Spoken text can be responded to, analysed and evaluated.
A variety of texts are read, analysed and responded to.
Texts are written and edited effectively and creatively.
Information from written texts can be recalled, reorganised, summarised and evaluated.
2.
Audience and context needs can be accommodated in oral communications.
Information from texts can be interpreted and used.
Text can be written for a range of communicative contexts.
Information can be shared and responded to verbally.
Documents can be accessed, read and interpreted in terms of specific details.
3.
Problems involving sequences and series can be solved.
The financial aspects of personal, business and national issues can be investigated.
Knowledge of statistics and probability can be applied to interrogate life-related problems.
4.
Stock counts are planned and staff are prepared for stock counts.
The counting process and post-stock procedures are supervise.
The effect of sales on the Net Profit of the business is explained.
Sales performance is monitored and actions to improve sales are proposed.
5.
Health and safety legislation is applied within the Wholesale and Retail outlet.
Fixed asset maintenance is monitored as per organisational policies and procedures.
Hygiene standards are maintained.
The effects of shrinkage and losses on the organisation are identified.
Actions to minimise losses, including losses that occur through shoplifting, are implemented.
6.
Customer service standards are identified and evaluated in terms of existing service delivery.
Action plans to improve service delivery are developed, communicated, implemented and evaluated.
The handing of queries and complaints is monitored and evaluated against organisational requirements.
7.
The role of a leader within a team or group is understood.
The achievement of group objectives and goals is monitored.
Motivational theories and techniques are applied.
Team achievements are recognised and team members are empowered.
8.
The basic activities involved in the management process are applied.
The tasks required of managers are identified.
The decision making process is applied.
The legislation that regulates employment issues, specifically the Labour Relations Act, is understood and explained.
The Basic Conditions of Employment Act and Employment Equity Act are understood and explained.
The Skills Development Act, Skills Levies Act, and the role of the SETA are understood and explained.
9.
Promotional activities are planned in terms of the organisation’s promotion strategy.
Promotional teams are identified and supervised as per the implementation plan.
The promotional activity is evaluated against the received promotion guidelines.
Refunds, exchanges and point of sales transactions are authorised.
Staff is scheduled according to service requirements.
10.
Budget needs for a business unit are explained, monitored and controlled.
Proposed budgets can be evaluated, presented and justified.
The basic elements of an income and expenditure statement, balance sheet, and assets and liabilities statement are identified.
The evidence in financial statements is used to make financial decisions.
11.
New members are inducted into the team and the opportunities available in the organisation are explained.
The functioning, performance standards and supervision structures of the team are explained.
Meetings are prepared for and followed up on.
Formal meetings are conducted and conflict within meetings are dealt with.
12.
The basic principles of the Acts and Regulations are understood.
The requirements for minimum compliance stipulated in the Acts are explained.
The aspects of the Act and Regulations applicable to a specific business are identified and interpreted into a compliance plan for the organisation.
Record keeping required by the Acts and Regulations is understood and applied.
The legal requirements as stipulated in the Acts in respect of training are explained and implemented.
13.
Quality requirements and the implications of not performing to required legislation and/or industry standards are explained with reference to the company and the individual.
Work procedures in the workplace and the risk of non-compliance are understood.
Risk is identified and measures to minimise risk for a particular procedure are evaluated.
Behaviours and attitudes that constitute positive and negative risk in the workplace are described.
Integrated Assessment
Integrated assessment at this level will evaluate the learner’s ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner’s ability to :
Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards required,
Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken
The assessment will require assessment methods, which measure and evaluate evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, foundational and reflective competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.
Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA.
Leave a Reply
You must be logged in to post a comment.