Communication is one of the key elements that define the ability of the organisation to achieve its mission statement and vision.
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Communication is the giving, receiving or exchange of information, opinions or ideas by writing, speech or visual means so that the material communicated is completely understood.
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From this definition we see that communication is a two-way process – it is not only giving information, opinions or ideas but also receiving such communication from others. There must be complete understanding by both parties involved in the communication process. We must always make sure that our communication is suited to the person receiving it and that it can and will be understood by them.
Communication occurs in the workplace within the boundaries of business ethics. It makes good business sense to communicate in an ethical manner. Business ethics are the principles and norms that serve as a guide for good and bad conduct in business. Your company might have a specific, written code of conduct that acts as the ethical guidelines for employees.
The three main types of communication include;
- Verbal communication
- Written communication
- Non-verbal communication
| WRITTEN COMMUNICATION
Written communication would include everyday interaction in document format to one person, a group or an organisation in paper-based or electronic formats. · Letters · Meeting documents · Reports · Forms, etc. |
1.1.1 DEFINITION OF BUSINESS REPORTS
A business report is a formal document in which a summary is given of fact, progress, investigation or enquiries. Reports are used internally to give feedback on the progress of any task that may have been delegated. They have a standard format but are more detailed.
| A report can be written on; | · The results of a marketing campaign,
· the progress in any department, · quality control on a new product or · Even on an assessment of staff members. |
1.1.2 REASONS FOR REPORT WRITING
Generally reports are written for the following reasons;
- to enable us to keep records;
- to inform all interested South Africans;
- to tell about failures and successes;
- for ourselves, to keep on knowing what we are doing;
- to communicate to others e.g. our managers, funders/shareholders etc
- so other people can be encouraged to do their own projects/job/tasks;
- so other people can learn what we did;
| Reports deliver
· Facts · Assessment of a situation · Recommendations · Communicate information |
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