| Activity | Questions Description | Mark |
| 1 | Discuss Data Analysis and Interpretation |
| Activity | Questions Description | Mark |
| 2 | What types of Complaints that some of us are likely to come across when dealing with customers? |
| Activity | Questions Description | Mark |
| 3 | Why is it important to know your customers’ needs | 5 |
| Activity | Questions Description | Mark |
| 4 | When defining the problem: (with input from yourself and others, what type of questions you should ask? | 5 |
| Activity | Questions Description | Mark |
| 5 | Why is it important that you understand your role in the problem: | 5 |
| Activity | Questions Description | Mark |
| 6 | Consider the Planning the implementation of the best alternative | 5 |
| Activity | Questions Description | Mark |
| 7 | So, What Constitutes Sensational Customer Service? | 4 |
| Activity | Questions Description | Mark |
| 8 | Why are Customer Complaints so important in organizations? | 2 |
| Activity | Questions Description | Mark |
| 9 | What are the Objectives of creating a service plan? | 5 |
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