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| Activity | Questions Description | Mark |
| 6 | Define supply chain management. | 5 |
| Activity | Questions Description | Mark |
| 7 | Describe the importance of Enhanced Service Delivery in the public sector. | 5 |
| Activity | Questions Description | Mark |
| 8 | Explain the concept of ‘quality is inbuilt’ in delivering quality service. | 5 |
| Activity | Questions Description | Mark |
| 9 | Differentiate between personal ‘service levels’ and ‘service level agreements | 10 |
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