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Activity  Questions Description  Mark 
14  How can organizations improve the response to frequently asked questions to enhance customer satisfaction?  4 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity  Questions Description  Mark 
15  What are the benefits of The concept of ownership in customer care concerning ownership to the individual, customer, and organization?  4 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Activity  Questions Description  Mark 
16  Analyze your organization’s customer service-related policies and procedures and make suggestions for possible adjustments or improvements.  4 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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