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With advances in technology occurring daily, organisations are continually changing. The office of tomorrow will be very different to what we see today. However, some things will not alter regardless of the level of technology. Customers (both internal and external) will always expect their needs to be met consistently and without delay by an organisation that boasts an ever-efficient office and resource allocation system. This can only be assured if the organisation implements and maintains resource allocation systems and communication processes that are effective and current.
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