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What is the problem? The first step consists in recognizing the existence of a problem that needs to be solved. In order to find an appropriate solution, you need to identify and name the problem. While it may seem like an obvious and simple step, finding the source of a problem is often the most challenging part of the process. You may not be clear of what the problem is or feel anxious and confused about what is getting in the way of your goals. Ask questions, which help you to determine the difference between what is expected and what is occurring, like: What is the nature of this special problem? Is it temporary or longer-term? Does the problem affect other persons or only you? Will others need to be consulted? What do they know about it? What is hindering you from completing this task? Do you need more time, information or experience?
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