114052 PG 1.12 ASSESSMENT DECISION & EVIDENCE EVALUATION RECORD

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

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Written by

Neftaly Malatjie

in

Candidate’s Name

ID No.

Assessor’s Name

Reg. No.

Unit Standard Title

Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement 

ASSESSMENT DECISION

Specific Outcome

ACs

Met requirements

Did not meet requirements

Comments

Communicate effectively with customers in context of IT support.

AC 1

AC 2

AC 3

AC 4

AC 5

Assess and respond to effectively to customer requests.

AC 1

AC 2

AC 3

AC 4

AC 5

AC 6

AC 7

Maintain positive working relationships with IT customers. 

AC 1

AC 2

AC 3

AC 4

Overall Assessment Decision.

Comments

Date

Signature of Assessor

Signature of Candidate

 


  • Neftaly Malatjie | CEO | SayPro
  • Email: info@saypro.online
  • Call: + 27 84 313 7407
  • Website: www.saypro.online

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