Customers want their questions answered as quickly as possible and in a polite manner showing that your company appreciates their business. Speaking efficiently shows that you are knowledgeable on the topic or problem you are speaking to the customer about. Speaking efficiently is all about getting right to the point instead of going off on a different subject. As mentioned earlier, customers want the answer fast! Speaking politely to your customers is extremely important as this is a sign of respect and a reflection of the company and its reputation. I am pretty sure that everyone can remember a time when they dealt with a rude employee. It doesn’t exactly make you want to return to that place of business again.
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