On completion of this section you will be able to communicate effectively with customers in context of IT support.
- The communication with IT customer’s staff is polite, clear and sensitive.
- The communication ensures that information is disseminated to relevant IT customer’s staff in a timely, complete and accurate manner.
- The communication ensures that relevant IT customer staff are informed of progress towards the resolution of support requests.
- The communication ensures that relevant IT customer’s staff are informed of any deviations from agreed timescales.
- The communication ensures that relevant IT customer’s staff are informed promptly of any support requests which could not be resolved.
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