Keystroke monitoring is the process used to view or record both the keystrokes entered by a computer user and the computer’s response during an interactive session. Keystroke monitoring is usually considered a special case of audit trails. Examples of keystroke monitoring would include viewing characters as they are typed by users, reading users’ electronic mail, and viewing other recorded information typed by users. (See the CSL Bulletin of March 1993, for guidance on the legality of keystroke monitoring.)
Some forms of routine system maintenance may record user keystrokes. This could constitute keystroke monitoring if the keystrokes are preserved along with the user identification so that an administrator could determine the keystrokes entered by specific users. Keystroke monitoring is conducted in an effort to protect systems and data from intruders who access the systems without authority or in excess of their assigned authority. Monitoring keystrokes typed by intruders can help administrators assess and repair damage caused by intruders.
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